FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS


Dealers


Marketplaces

What is the eCommerce Manager (eCM)?
The eCommerce Manager (eCM) is a simple inventory and marketplace management tool for sellers of antiques, vintage, and one-of-a-kind pieces.

The traditional method of posting inventory on multiple online marketplaces is time-consuming and frustrating, requiring repeating tasks over and over for each marketplace.

Sellers can spend an average of 15 to 30 hours per week uploading, editing, and managing online listings across multiple marketplaces, tracking inventory on spreadsheets or notepads.

Built for speed and simplicity, the eCM allows you to add, edit, and manage listings across multiple qualified marketplaces from a single location in just a fraction of the time.

How does the eCM work?
The eCM works as a repository for your stock information and photos, with the added value of allowing you to publish listings to your connected online marketplaces from one location.

Rather than performing the same tasks multiple times for each marketplace, you will upload your inventory once, connect to your online marketplaces, and then post, edit, and manage your inventory from within the eCM.

How do my pieces get posted on my marketplaces?
You create your accounts with marketplaces directly. Once your accounts are established, you can connect to qualified marketplaces from within the eCM.

The eCM publishes your stock information in one of two ways:

  • For our partner marketplaces with APIs (application programming interfaces), Ronati has automated data feeds, allowing the information to be published automatically.
  • For other marketplaces (those without APIs), we handle listings and edits manually, with our internal team of expertly-trained Inventory Management Specialists.

All manual listings go through a Quality Assurance review by a live person to help ensure accuracy.

What if I have a website, but I am not yet on any online marketplaces?
No problem! You can still use the eCM for inventory management.

The Ronati team will centralize all your stock data and photographs to a single location. We do the work of uploading your stock and images from your current website, spreadsheets, and saved photo files.

  • We recommend signing up with at least two marketplaces that will best suit your specialty. Don’t know the best marketplace for your pieces? Take a look at the available marketplaces in your eCM and check out our guide to find the best fit: Selling Online: a Guide to Vintage and Antique marketplaces.
  • After you have successfully created your marketplace accounts, simply connect them in the eCM, and with a few clicks, start listing your stock on the selected marketplaces.

Tip for selling your stock on marketplaces: A consistent, regular addition of stock to your marketplaces can produce higher returns than a single, one-time addition of hundreds of items.

Does the eCM help with online sales?
Sellers using the eCM report a measurable increase in online sales by listing stock on multiple marketplaces. Each marketplace has a unique community of buyers. The more marketplaces you list on, the more buyers have access to your pieces.

The eCM centralizes your stock, marketplace listings, and editing functions, saving a tremendous amount of time and leaving you free to do what you do best.

Ronati does not manage leads, inquiries, or sales requests from marketplaces – those take place between the seller, the marketplace, and the buyer.

See Matthew Hall of Panter & Hall’s experience with increased sales using the eCM in this two-minute video.

How do I get my current inventory information and images into the eCM?
We do the heavy lifting for you. Whether your stock information is on your website, marketplaces, spreadsheets, or in other systems, we get it all uploaded, so you don’t have to enter each item by hand.
How much time do I have to dedicate to the eCM?
That is entirely up to you. Adding your items to marketplaces every week or every other week can produce higher returns.

The eCM enables you to add an item once, connect to multiple marketplaces, and then with just a few clicks, manage all listings from one location for ultimate efficiency.

We do the tedious work, giving you back time to focus on photographing more items, building relationships with your buyers, and discovering new pieces to bring to market.

What happens to my data if I decide to stop using the eCM?
You own your data and can cancel your membership at any time with 30 days’ notice. We will provide you with all your data in spreadsheet form, along with your images, at any time.
How do I get started?
Take a look at our available plans and select the one that best suits your goals and needs.
Is Ronati a Marketplace?
No, Ronati is not a marketplace. We provide a solution for dealers of art, vintage, and antiques to connect their stock to online marketplaces easily.

The Ronati eCommerce Manager (eCM) is an inventory and multi-marketplace management software that enables dealers to easily list, manage, and edit their stock across multiple online websites and marketplaces from a single location. Dealers can also track their inventory in offline locations such as trade fairs, shops, and warehouses.

Ronati does not get involved in leads, negotiations, or sales.

How Does Ronati Support Marketplaces?
We are committed to working closely with marketplaces to help increase their customer bases with introductions to qualified dealers. We educate dealers on the best practices for listing on marketplaces and support a mutually beneficial relationship between the dealer and the marketplace.

Ronati helps dealers to sell more actively and strategically on their marketplaces. The eCommerce Manager (eCM) enables dealers to easily upload and keep track of their inventory and list more frequently, resulting in increased revenue for the marketplace and dealer, fewer support calls, and it helps to eliminate duplicate sales.

How does Ronati Integrate with Marketplaces?
  • Automated Integration
    Marketplaces with an API (Application Programming Interface) can connect directly with the Ronati eCommerce Manager (eCM).
    Ronati also develops custom automated connections with partner marketplaces that want to connect electronically but do not have or plan to have an API.
  • Ronati Virtual Assistants
    For marketplaces that do not have an API or a development team, we function as a virtual assistant to dealers by manually performing data entry with our internal team of expertly trained Inventory Management Specialists.
    Usernames and passwords are fully encrypted, so we never store or see them in our system. Postings are confirmed with an extensive quality assurance check, and all data is handled in strict compliance with GDPR protocols.

Request a Demo of the eCM

Questions? Call us at US +1 866 739 8343 or UK +44 (0) 8081 692399